Tom Davenport


1 year ago
By Tom Davenport  |  A Deloitte Member Article |  March 31, 2018   A survey of early adopters helps correct some common misconceptions about artificial intelligence. Artificial intelligence is one of the most frequently discussed topics in business today, but even more than most new technologies, its promise is sometimes obscured by a set of lingering myths—particularly among those whose exposure to the technology has been limited. Professionals with first-hand experience have a different perspective,…

1 year 11 months ago
By Tom Davenport   Three decades in the past, companies were wrestling with the implementation of enterprise-wide transaction systems. Two decades ago, many organizations were anxious to develop electronic commerce capabilities. A decade ago, most firms were just beginning to think about how to embrace advanced analytics for better decision-making. Today, forward-thinking companies want to be cognitive—to master machine and deep learning, natural language processing, and other cognitive technologies.Of…

1 year 11 months ago
Source: Deloitte By Tom Davenport, Paul Roma March 10, 2017 When it comes to adoption of cognitive technology, some of the leading companies are progressing rapidly from the pilot project phase to the production application phase. Those on the sidelines would do well to move from interest to adoption of this impressive group of technologies.IntroductionWhile cognitive computing, often referred to as artificial intelligence (AI), is hardly new, the recent level of interest in it is astounding. The…

1 year 11 months ago
By Tom Davenport  |  September 30, 2015  |  Source: Deloitte   Some cognitive technology vendors and customers are moving past the “science project” phase and using artificial intelligence (AI) to transform business processes. Now is the time for businesses to consider the areas suitable for AI and how they can help transform key processes. With most new technology, there is a period of excitement and media attention about the power and capabilities of the technology itself. But with effective…

2 years 4 months ago
I’m teaching a new course this semester on cognitive technologies (AKA artificial intelligence) to Babson MBAs. Many of them are new to this set of technologies, and seeing the topic through my students’ eyes has made me realize how overwhelming it can be. There are so many different types of AI, each requiring some technical knowledge to fully grasp, that newcomers to the field often have difficulty figuring out how to jump in. In the simplest case, cognitive technologies can be just more autonomous…