9 months 4 weeks ago
  BUY "Because something is happening here, but you don't know what it is, do you, Mister Jones?" --Bob Dylan, Ballad of a Thin Man This book is a wake-up call to all game changers, alerting them to the impending collision of the two largest foundational technologies for the coming decades: artificial intelligence and blockchain. AI has had a long history with brief interludes of hype and excitement, seeking to do nothing short of expropriating and externalizing the cognitive skills locked away in our…

11 months ago
By Alan Trefler  |  May 21, 2018Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years The industry is abuzz about artificial intelligence, or AI, and specifically the intersection of AI and CRM technologies. Take the buzzwords away, however, and this is about using smart systems to better engage customers and to make it easier for people to get their work done. That is something I’ve been involved with since the early 80s.  In fact…